Refund policy

RETURNS, REFUNDS & FLOWER CARE

Every Xamay Bloom arrangement is thoughtfully prepared with fresh flowers. To help your flowers stay beautiful, keep your arrangement in a cool, dry place away from direct sunlight and heat. Please do not leave it in a parked vehicle for extended periods.

When your order is ready, we will send you a photo showing your completed arrangement along with your ready notification.

Returns & Refunds
Because fresh flowers are perishable and each arrangement is prepared for your order, we generally do not accept returns or offer refunds for changes of mind once preparation has begun.

Damage or deterioration caused by exposure to heat, direct sunlight, prolonged time in a vehicle, or improper care after delivery or pickup is generally not eligible for a refund.

If your arrangement arrives damaged, you receive the wrong order, or you have a concern about its condition, please contact us as soon as possible at xamaybloom@gmail.com. Include your order number and clear photos so we can understand what happened and discuss an appropriate solution with you.

Cancellations
Cancellation requests received before we begin preparing your arrangement are eligible for a full refund. Once preparation has begun, cancellations are generally not accepted.

We care about your experience and welcome the opportunity to talk with you. Please reach out with any questions or concerns.

This policy does not limit any rights you may have under applicable consumer protection laws.